Syncro

Syncro overview

Syncro is a combined RMM + PSA platform aimed at small-to-mid IT managed service providers and computer break-fix shops. Founded in 2017, the product bundles remote monitoring and management with ticketing, invoicing, and CRM in one subscription — a different model from ConnectWise and Datto Autotask, which sell RMM and PSA as separate products. The platform supports patch management, scripting, third-party software deployment, and integrated billing.

Pricing

Syncro publishes a flat $129 per user per month price, billed monthly or annually, with unlimited managed endpoints included. This is structurally favorable for shops that manage many endpoints per technician (e.g. 200+ endpoints per technician), and structurally unfavorable for shops with high technician counts and low endpoint density.

When to consider Syncro

Syncro is most defensible for MSPs in the 2–20 technician range that want the operational simplicity of a single platform and have endpoint-to-tech ratios above 100:1. ConnectWise and Datto Autotask remain stronger choices for larger MSPs with complex billing, advanced project management, or PSA-RMM separation requirements. Atera is a comparable bundled-pricing competitor; the decision typically comes down to scripting capability and the specific RMM agent’s reliability on your hardware base.