About Us
The Truth About Field Service Software, No Matter Who It Pisses Off
My Origin Story
I built FieldServiceSoftware.io because the industry needed someone who actually knew what they were talking about.
I cut my teeth at Deloitte’s enterprise technology practice, spending 8 brutal years implementing bloated, overpriced software solutions for Fortune 500 companies. I saw firsthand how enterprise vendors sold mediocre products wrapped in consultant-speak and marketing fluff.
In 2011, I jumped to the other side, becoming Sales Manager at RapidTech Services, a mid-sized HVAC and electrical services company with 75 technicians. For six years, I fought daily with their garbage field service management system that the CEO’s nephew had recommended. It was during my fourth software migration that I realized the market lacked honest guidance.
The breaking point? Watching my company waste $280,000 on a field service solution that promised the moon but delivered a steaming pile of broken features and phantom integrations. Nobody was calling out these vendors on their bullshit.
“Chip’s reviews saved me from a $50k mistake. I was sold on a ‘versatile’ field service platform until his breakdown revealed its HVAC workflows were clunky and offline mode crashed during testing, something no vendor demo showed. He doesn’t just list features, he hammers systems with real-world scenarios, like storm-day emergency dispatching, and pays for subscriptions anonymously so you see the true flaws. Thanks to his no BS insights, I chose a leaner tool with bulletproof mobile apps and dispatching that cut my admin time by 25%. Finally, a reviewer who tests software like a field manager, not a salesman.”
Ryan K.
Precision HVAC Services
Why I Created FieldServiceSoftware.io
In 2017, I launched what I originally called “Field Service Software That Doesn’t Suck” before lawyers recommended a more corporate-friendly name. My site doesn’t play the usual review games:
Unbiased
I pay for all software accounts myself, refusing vendor-provided “review” accounts
First Hand Experience
I provide brutally honest assessments based on actual implementation experience
Industry Specific
I create industry-specific rankings that acknowledge that plumbing companies have different needs than HVAC or solar installers
Facts Matter
I have zero tolerance for vendors who can’t prove their ROI claims
My background uniquely positions me at the intersection of enterprise software knowledge and field service operational reality. I’ve implemented dozens of solutions, managed field technicians directly, and understand the pain of poor software choices.
The site now serves over 600,000 field service professionals annually who are tired of vendor marketing hype and want straight talk about which solutions actually deliver.