Repair-CRM

Repair-CRM overview

Repair-CRM is a field service management platform operated by E-Software LLC, aimed at repair and equipment service businesses that run a small fleet of service trucks. The company was established in 2018 and launched the Repair-CRM brand in 2019, working from St. Petersburg, Florida. The product covers the core service cycle: work orders, drag-and-drop dispatch with GPS routing, technician time tracking, per-asset service history, a customer portal, and invoicing. It also ships an offline-capable mobile app for iOS and Android, which matters for technicians working in basements, crawlspaces, and equipment rooms where connectivity is unreliable.

The vendor positions the platform for operations of roughly 2 to 10 trucks and 1 to 20 technicians. Beyond appliance repair, it maintains vertical landing pages for HVAC, plumbing, electrical, marine repair, coffee machine service, fire extinguisher inspection, pest control, landscaping, garage door, handyman, locksmith, roofing, and facility maintenance.

Pricing

Repair-CRM publishes seat-based subscription pricing in four tiers, quoted per month:

• Starter — $19/month for 1 user
• Grow — $89/month for up to 5 users
• Pro — $119/month for 6-10 users
• Pro+ — $179/month for 11-20 users

Every tier includes QuickBooks Online sync. The vendor advertises a 14-day free trial with no credit card, month-to-month terms, and a 30-day money-back guarantee. Pricing and tier inclusions are as published on the Repair-CRM pricing page.

Features and integrations

The dispatch board supports drag-and-drop scheduling and GPS routing, and technician time is tracked against each job. Service history is recorded per asset, so a technician can review what was previously done to a specific machine before arriving. A customer portal gives customers visibility into jobs and documents, and the mobile app works offline and is published for both iOS and Android.

The platform’s accounting integration is QuickBooks Online: customer and product records sync both ways, while completed jobs are pushed one-way into QuickBooks invoices. These details are drawn from the Repair-CRM features page.

When to pick Repair-CRM

Repair-CRM fits repair and equipment service businesses that want asset-level service history alongside standard dispatch and invoicing, rather than a generic trades platform. It is most relevant to shops running a handful of trucks through the low hundreds of service calls a month, and to teams that already use QuickBooks Online for accounting. Businesses that need capital-project job costing, multi-entity consolidation, or heavy construction workflows are outside the product’s stated focus.