BuildOps

BuildOps overview

BuildOps is the most heavily funded purpose-built platform for commercial mechanical contractors, having raised approximately $230 million through 2024 from investors including Coatue and Next47. Founded in 2018 in Los Angeles, the company targets HVAC, plumbing, electrical, and multi-trade commercial service businesses — a market historically underserved by both residential FSM tools and generic ERP software. BuildOps covers service dispatch, preventive maintenance agreements, project management for construction and retrofit work, commercial invoicing, and technician mobile workflows. Its 2023–2025 product focus included AI-assisted scheduling and deeper ERP integrations for enterprise commercial contractors.

Pricing

BuildOps does not publish pricing. Based on industry accounts, all-in costs typically fall in the range of $200–400+ per user per month for commercial operations, with significant implementation fees. Minimum contract values are substantial. Buyers should expect a multi-week sales and scoping process before receiving a quote. The investment is appropriate for commercial contractors generating $10M or more in annual revenue; it is difficult to justify for smaller shops.

Strengths and weaknesses

BuildOps’ defining strength is that it is the only well-funded, modern platform designed from the ground up for commercial mechanical service — a segment where alternatives are either legacy desktop tools or residential platforms with commercial features bolted on. The unified service-and-project model is a real operational advantage for contractors managing both service dispatch and project execution. The weaknesses are cost, complexity, and the relative immaturity of a platform that is still building out features competitors have had for a decade.

When to pick BuildOps (and when not to)

BuildOps is the right choice for commercial HVAC, plumbing, or electrical contractors with $10M or more in revenue, a dedicated operations team, and a genuine need to unify service dispatch and project management. If your operation is primarily residential or below $5M in annual revenue, the cost-benefit calculation does not work — look at ServiceTitan, FieldEdge, or Housecall Pro instead. Also avoid if you need ERP-level accounting natively; BuildOps integrates with accounting systems rather than replacing them.