Thermal

Thermal overview

Thermal Fieldserv Software Inc. is a Canadian field service management vendor headquartered in Nanoose Bay, British Columbia. Its platform targets commercial HVAC, mechanical, and refrigeration contractors — the asset-heavy, multi-trade end of field service — rather than residential or light commercial work. The product spans a dispatch board, an offline mobile field app, equipment records, preventive maintenance, service agreements, quoting, invoicing, serialized inventory, subcontractor management, a customer portal, and multi-branch administration in one platform.

Thermal is an early-stage vendor. It has no published pricing, no third-party review presence, and does not state a founding year. Buyers evaluating it are choosing a commercial-focused platform with a modern feature set and a roadmap that is still being delivered, not a long-tenured incumbent with years of public customer outcomes.

Pricing

Thermal does not publish pricing figures. Its pricing page routes buyers to a demo, where the vendor provides a custom quote. There are no self-serve plans, published per-seat rates, or a free trial published on the site.

That places Thermal alongside other commercial field service vendors that scope pricing per deployment instead of publishing a rate card. Buyers should expect a sales conversation and will not be able to model cost from the website alone.

Capabilities

Thermal’s core is a dispatch board that covers technician schedules, emergency work orders, and multi-visit jobs, paired with an offline mobile field app so technicians can keep working without connectivity. From the same job record, the platform handles quoting and proposals.

Equipment records capture nameplate details and full service history, including warranty tracking. Preventive maintenance work orders generate from agreement schedules, with route-based scheduling and compliance reporting. Service agreements support tiered pricing, escalations, MSAs, per-equipment coverage, SLA reporting, and renewal or repricing suggestions.

Around the job, Thermal adds invoicing collected in the field, serialized inventory linked to trucks and jobs with purchase orders, subcontractor management with a compliance queue and portals, a customer portal with magic-link access to quotes, invoices, and documents, and multi-branch management with role-based access control. KPI dashboards track up to three north-star goals plus role-specific views. The vendor describes job costing, equipment rentals, and commercial invoicing as early access.

Integrations

Thermal’s built-in integrations are card payments, SMS, and email. Per its integrations page, the platform also accepts a one-way price-book CSV import from ServiceTitan, Housecall Pro, Jobber, Service Fusion, FieldPulse, FieldEdge Flat Rate/Coolfront, Profit Rhino, The New Flat Rate, PricebookPlus, and Allpriser, which eases migration from an existing field service price book.

Accounting and ERP integrations — QuickBooks, Xero, Sage Intacct, and Microsoft Dynamics 365 Business Central — are listed as roadmap items, not live connectors. Buyers who need their field service system to sync with one of those accounting packages today should treat that as a future capability and confirm timing directly with the vendor.

Security and compliance

Thermal says it separates tenant data through tenant isolation with access controls, approvals, and auditability. The vendor states explicitly that it does not currently hold SOC 2, ISO 27001, HIPAA, or PCI DSS certification (security page). Regulated contractors whose procurement requires one of those certifications should treat this as a gap to resolve before purchase rather than assume a pending audit.

Verticals and early access

Thermal lists three live verticals: commercial HVAC, mechanical contractors, and refrigeration (industries page). Fire and life safety, commercial plumbing, and commercial electrical are described as early access, as are the job costing, equipment rentals, and commercial invoicing modules. Early access means the capability is being built out for that vertical or workflow rather than generally available, so buyers in those segments should confirm current scope and timing.

Strengths and weaknesses

Thermal’s strength is focus. It is designed for commercial, multi-trade contractors rather than adapted from a residential scheduling tool, and it puts dispatch, equipment history, preventive maintenance, and service agreements in one place. The offline mobile app, serialized inventory, subcontractor compliance queue, and multi-branch controls are the features that separate a commercial platform from a light SMB product.

The weaknesses follow from being early stage. There is no published pricing to model, the accounting integrations that commercial shops usually need are still roadmap, several modules are early access, and the vendor holds no security certifications. There is also no third-party review footprint to check Thermal’s claims against. Buyers should weigh fit and feature direction against maturity and reference availability.

When to pick Thermal (and when not to)

Thermal fits commercial HVAC, mechanical, and refrigeration contractors that want a single system for dispatch, equipment records, preventive maintenance, service agreements, and field invoicing, and that value an offline mobile app for technicians. Multi-branch operations with role-based access needs are also a natural fit.

Look elsewhere if you need published, predictable per-seat pricing before talking to sales, if your workflow depends on a live accounting integration today, or if procurement requires SOC 2 or a comparable certification. Contractors whose work is primarily residential will also find a commercial-first platform to be more than they need.