EMDECS

Overview

EMDECS is the fleet maintenance product of BrightOrder Inc. The two names refer to the same vendor: the EMDECS product pages, login and knowledge base all live on brightorder.com. BrightOrder says it was founded in 1996 as a family business and is headquartered in Mississauga, Ontario, with offices in Waterloo, Ontario and Manchester, UK. In early 2025 it bought CloudHawk, a telematics company.

The product page lists paperless repair orders, service history, automatic invoicing, PM scheduling, warranty management, truck inspections, parts and stock management, and cost tracking. Repair shops appear in its industry list next to fleet sectors such as government, waste and oil and gas. For shops that bill outside customers, the customer portal lets those customers see service history, send booking requests, follow repair progress, and approve estimates and invoices broken down by parts and labor.

For mobile repair, a BrightOrder article says “each vehicle can be set up as its own ‘shop’” in EMDECS, so parts, inventory and jobs are tracked per truck. The iOS and Android app lets technicians open work orders, complete inspections, upload photos, scan parts barcodes and clock in from the shop, the field or the roadside.

Pricing

BrightOrder does not publish prices. Its pricing page offers “Custom Pricing for Your Unique Fleet,” quoted on fleet size and the features you need. The onboarding page starts after a signed contract and runs through a pilot phase before go-live, so expect a sales process. Billing term, minimums and add-on costs are not stated. Ask whether the customer portal, the mobile app and per-truck inventory are in the base quote.

Strengths and weaknesses

EMDECS documents a setup for running each service truck as its own inventory location. The customer portal and invoicing make it workable for a shop that serves outside fleets. Onboarding comes with a dedicated implementation specialist, data migration and role-based training, and BrightOrder offers a knowledge base, help tickets and North American phone support.

Integrations lean on accounting. The integration list names QuickBooks Online, Sage 50 Quantum and flat-file exports for systems such as Epicor, Sage 200 and QuickBooks Desktop, plus Geotab, Samsara, McLeod and FleetNet. It names no parts catalog, no labor guide and no public API. The App Store listing has only four ratings (4.8 average), so there is little public signal on usability, and support hours are not published.

When to pick EMDECS (and when not to)

Pick EMDECS if you run heavy-duty repair with service trucks, want parts tracked per truck, and bill fleet customers who would use a portal to approve work.

Look elsewhere if you want a published price before a demo, labor times built into estimates, or a parts catalog inside the software.