Microsoft Dynamics 365 Field Service

Name: Microsoft Dynamics 365 Field Service
Price: 50 USD

Microsoft Dynamics 365 Field Service is enterprise FSM with deep Microsoft 365 and Azure IoT integration, from $105/user/month, headquartered in Redmond.

By Chip Alvarez·Published April 30, 2026·How we test & review

Founded 2016 · Headquartered in Redmond, Washington · Category: Business Application · Pricing: subscription

8.0/10

From $50-$105/user/month, plus add-ons

Visit Microsoft Dynamics 365 Field Service See pricing breakdown ↓

Overview

Dynamics 365 Field Service is Microsoft’s first-party FSM offering, and is the obvious choice for any organization already running on Microsoft 365, Azure, and Dynamics. AI-powered scheduling, asset lifecycle management, and Azure IoT integration are core; the Power Platform layer (Power Automate, Power BI, Power Apps) makes it easy to extend without writing custom code. The product also serves as the underlying platform for niche specialists like FIELDBOSS and Dynaway.

Pricing

Dynamics 365 Field Service is $105 per user per month (paid yearly); a Field Service Contractor tier is $50 per user per month, and the Resource Scheduling Optimization add-on is $30 per resource per month. Total cost of ownership is comparable to Salesforce Field Service — the right buyer is mid-market to enterprise, already invested in the Microsoft stack, and willing to pay for deep integration.

Editor's score by market

How Microsoft Dynamics 365 Field Service scores across the industries we cover

Average 8.0/10 across 3 industry-specific evaluations by Chip Alvarez. Higher scores indicate stronger fit for that trade; click through to read the full market roundup.

Market	Score	Verdict
Best IT & Technology Field Services Software	8.0	Enterprise field service with deep Microsoft 365 and Azure IoT integration
Best Job Scheduling Software for Field Service	8.0	Best for enterprise field service teams already using Microsoft Dynamics 365
Best Software for Oil, Gas & Mining Field Service Companies	7.2	Microsoft Dynamics 365 Field Service is a comprehensive solution designed to help oil, gas, and mining comp…

Integrations

Dynamics 365 Customer ServiceDynamics 365 SalesAzure IoT HubPower AutomatePower BIMicrosoft TeamsOffice 365Third-party APIs

Industries:IT and Technology,Manufacturing,Field Service

Featured in our guides & reviews

Where Microsoft Dynamics 365 Field Service shows up in our editorial coverage — best-of roundups, head-to-head comparisons, and the guides and articles that mention it.

Best ofBest Job Scheduling Software for Field Service
Five field service scheduling tools, independently scored on dispatch, routing, mobile, pricing and integrations, with picks by team size.
Best ofBest IT & Technology Field Services Software
Independent picks for the best FSM software for IT and technology service teams — scored on ticketing, asset management, and integrations.
Best ofBest Software for Oil, Gas & Mining Field Service Companies
Independent picks for the best FSM software for oil, gas, and mining service operators — scored on remote work, compliance, and asset history.
ComparisonDynamics 365 Field Service vs FIELDBOSS Compared
Dynamics 365 Field Service is a catch-all platform; FIELDBOSS is built on the same Microsoft stack but tailored for HVAC and elevator contractors.
ArticleAI in Field Service Management Software: 2026 Audit
We audited 198 AI claims from 60 field service software vendors: what has shipped, what is beta or roadmap, how to test AI, and picks by segment.
ArticleAI for Contractors: What Works in Field Service Now
A sourced guide to AI for contractors: what works today in dispatch, quoting, field work, billing and calls, how AI agents work, and where to start.
ArticleEnterprise Field Service Management
A practical enterprise FSM buyer's guide: platforms, current pricing signals, implementation sequencing, and field-service KPI evidence.
ArticleHow Enterprises Modernize Field Service Workforce Deployment
A practical guide to enterprise field service deployment: scheduling, mobile execution, integrations, governance, and rollout metrics.