Microsoft Dynamics 365 Field Service
8.0/10Get a quote
Tool
Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service is enterprise FSM with deep Microsoft 365 and Azure IoT integration, from $95/user/month, headquartered in Redmond.
Microsoft Dynamics 365 Field Service
8.0/10Get a quote
Overview
Dynamics 365 Field Service is Microsoft’s first-party FSM offering, and is the obvious choice for any organization already running on Microsoft 365, Azure, and Dynamics. AI-powered scheduling, asset lifecycle management, and Azure IoT integration are core; the Power Platform layer (Power Automate, Power BI, Power Apps) makes it easy to extend without writing custom code. The product also serves as the underlying platform for niche specialists like FIELDBOSS and Dynaway.
Pricing
Dynamics 365 Field Service starts around $95 per user per month, scaling up depending on attached modules and licensing. Total cost of ownership is comparable to Salesforce Field Service — the right buyer is mid-market to enterprise, already invested in the Microsoft stack, and willing to pay for deep integration.
Editor's score by market
How Microsoft Dynamics 365 Field Service scores across the industries we cover
Average 8.0/10 across 4 industry-specific evaluations by Chip Alvarez. Higher scores indicate stronger fit for that trade; click through to read the full market roundup.
| Market | Score | Verdict |
|---|---|---|
| Best IT & Technology Field Services Software | 8.2 | Enterprise field service with deep Microsoft 365 and Azure IoT integration |
| Best Job Scheduling Software for Field Service | 8.2 | I spent three weeks with Microsoft Dynamics 365 Field Service, testing everything from [work order workflow… |
| Best Software for Automotive & Fleet Services | 7.8 | Microsoft Dynamics 365 Field Service is a comprehensive solution designed to optimize field service operati… |
| Best Software for Oil, Gas & Mining Field Service Companies | 7.2 | Microsoft Dynamics 365 Field Service is a comprehensive solution designed to help oil, gas, and mining comp… |
Integrations
Featured in our reviews
Where Microsoft Dynamics 365 Field Service shows up in our hands-on testing — best-of roundups, head-to-head comparisons, and category picks.
- Best of Best IT & Technology Field Services Software
Independent picks for the best FSM software for IT and technology service teams — scored on ticketing, asset management, and integrations.
- Best of Best Software for Automotive & Fleet Services
Independent picks for the best FSM software for automotive and fleet service operations in 2026 — scored on routing, telematics, and compliance.
- Best of Best Software for Oil, Gas & Mining Field Service Companies
Independent picks for the best FSM software for oil, gas, and mining service operators — scored on remote work, compliance, and asset history.
- Best of Best Job Scheduling Software for Field Service
The scheduling tools that actually get the right tech to the right job on time — independently scored for dispatch, routing, and mobile.
Pricing and feature data current as of April 29, 2026. Verify with vendor.