Fieldwork

Overview

Fieldwork is a field service management platform with a clear pest-control heritage, but the live site positions it for residential and commercial services more broadly. The homepage emphasizes that it is built for “residential and commercial services,” while the industry pages call out pest control, lawn care, pool service, and general field service use cases. Its terms of use identify the company as Fieldwork Software, LLC, registered in Illinois, with a contact address at 5745 W Howard St, Niles, IL 60714.

That makes Fieldwork a good fit for service businesses that want a broad FSM toolkit but do not need the complexity of a full enterprise platform. The product’s public footprint leans on everyday field workflows — customer records, recurring appointments, invoicing, routing, and chemical reporting — rather than heavy ERP-style depth.

Pricing

Fieldwork publishes plan pricing on its site instead of hiding everything behind a demo form. For one field user, the pricing page shows Startup at $59/month, Business at $79/month, and Pro at $99/month. The company also advertises a 14-day free trial and says the product is a fit for teams of all sizes.

That pricing structure is straightforward, but it is still a scaling model rather than a flat-fee tool. Once you move beyond a single field user, you should expect the total to rise quickly enough that the product becomes a better fit for teams with enough recurring-service volume to justify it.

Features and integrations

The live site highlights a fairly complete SMB FSM workflow:

• CRM and customer profiles
• calendar scheduling and reminders
• invoicing and billing
• customer portal access
• work orders and task tracking
• route planning and optimization
• chemical reporting and compliance support
• dashboards and reporting
• custom forms and file management
• mobile apps for technicians and office staff

The product pages also mention QuickBooks Online sync, Zapier integration, Google mapping, API access, and support for payments through the customer portal. The iOS app listing describes Fieldwork Office as a universal app for technicians, business owners, managers, and sales staff, and shows a 4.0-star rating from 25 ratings.

Strengths and weaknesses

Fieldwork’s biggest strength is depth in the recurring-service workflow. It does the boring, important stuff well: scheduling, reminders, invoicing, customer communication, and job tracking. The pest-control-specific chemical reporting pages add a real vertical edge that generalist FSM tools often skip.

Its weaknesses are mostly around age and clarity. The product feels older than newer FSM entrants, and the public information is spread across many site pages rather than a single clean positioning page. Pricing is published, but the real per-job economics still depend on how many field users you add.

When to pick Fieldwork (and when not to)

Pick Fieldwork if you run pest control, lawn care, pool service, or another recurring-route field business and need a practical system for CRM, scheduling, invoicing, customer portals, and compliance-friendly reporting.

Skip it if you want a modern, enterprise-style FSM platform, if you need a deep app ecosystem, or if your team is small enough that a lighter SMB tool would be cheaper and easier to adopt.