Shopmonkey

Overview

Shopmonkey is a cloud shop management system for auto repair businesses. Its about page says founder Ashot Iskandarian started the company in 2016 and lists more than 10,000 customers, and its current terms of service give its address as Morgan Hill, California. The core product covers estimates, repair orders, invoices, two-way texting, digital vehicle inspections, parts lookup and ordering, inventory, payments and reporting.

Two pages speak to businesses that service other people’s vehicles. The mobile mechanic page pitches estimates that convert to repair orders, inspections with photos and video, and payments taken on-site. The heavy-duty truck page says shops can “manage both fleet and individual accounts with ease” and use heavy-duty labor guides, diagrams and procedures. The Shopmonkey for Techs app lets technicians scan VINs and plates, run inspections, see assigned work orders and clock time.

Pricing

Shopmonkey publishes three tiers plus custom Multi-Shop pricing. Each tier shows two figures under a “Monthly Plans / Annual Savings” toggle, and the page says annual pricing saves up to 10%, so the lower figure is the annual rate. Basic is $215/mo on annual pricing or $239 month to month, Clever is $359 or $399, and Genius is $449 or $499. Basic includes three users, and each extra user is $20/mo. A one-time $500 data migration fee applies.

The tier matters for vehicle-service work. Basic includes VIN decode, parts ordering and the mobile app. Labor guides, MOTOR parts and labor, ALLDATA, inventory, purchase orders and the QuickBooks Online integration start on Clever. The heavy-duty add-on, which adds Class 4-8 vehicle lookup, labor guides and service procedures, is custom-priced.

Strengths and weaknesses

Shopmonkey’s strength is coverage of the repair workflow in one place: estimate, inspection, parts order, repair order, invoice and payment. Its integration list is broad for a shop system, with PartsTech, RepairLink, Nexpart, CARFAX, MOTOR, ALLDATA, QuickBooks Online and an API with webhooks. The heavy-duty page explicitly handles fleet accounts, and every tier lists phone, email and live chat support.

Estimating data costs more: it sits on Clever and above, and heavy-duty data is a separate quote. The Shopmonkey for Techs 2.0 app rates 3.3 out of 5 from 85 ratings on the US App Store. The public pages do not describe preventive maintenance by unit, a fleet customer portal or dispatch for road calls.

When to pick Shopmonkey (and when not to)

Pick Shopmonkey if you run mobile repair alongside a shop bay, or plan to, and want estimates, inspections, parts ordering and payments in one system that can grow to several locations. Heavy-duty shops that bill fleet accounts can add Class 4-8 data.

Skip it if you are a solo mobile mechanic watching costs, since labor guides start at $359/mo on annual pricing. Also look elsewhere if your fleet customers expect PM schedules by unit or a customer portal, which Shopmonkey’s public pages do not document.