ServiceNow Telecom logo

ServiceNow Telecom

8.5/10

Get a quote

Visit ServiceNow Telecom See pricing breakdown ↓

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ServiceNow Telecom

ServiceNow Telecom is the carrier-vertical ServiceNow deployment combining ITSM, field service, OSS/BSS integration, and SLA enforcement.

Chip Alvarez
By Chip Alvarez · Published · How we test & review

Founded 2003 · Headquartered in Santa Clara, California · Category: Business Application

ServiceNow Telecom logo

ServiceNow Telecom

8.5/10

Get a quote

Visit ServiceNow Telecom See pricing breakdown ↓

Overview

ServiceNow Telecom is not a separate product line so much as a vertical configuration of the ServiceNow platform tuned to the operational reality of tier-1 telecom carriers. The combination of ITSM, field service, and OSS/BSS integration is what makes it the industry standard for major carriers — provisioning state, network alarms, work orders, and SLA enforcement all flow through a single platform with audit-grade governance. Smaller telcos rarely deploy at this scope; this is enterprise carrier territory.

Pricing

ServiceNow Telecom pricing is structured as enterprise contracts with annual commitments typically in the $200,000-$1,000,000+/year range, scaling with the number of users, modules, and integration depth into network management and OSS/BSS systems. Engage ServiceNow directly for a scoped quote based on carrier footprint.

Integrations

Oracle Database and SQL ServerSalesforce CRMSAP ERP systemsActive Directory / LDAPSplunk and SIEM toolsNetwork management systems (Cisco, Juniper)VoIP telephony systemsCustom API integrations

Where ServiceNow Telecom shows up in our hands-on testing — best-of roundups, head-to-head comparisons, and category picks.

  • Best of Best Telecommunications Software

    Independent picks for the best FSM software for telecom field operations — scored on ticketing, dispatch, and network asset management.

Pricing and feature data current as of April 29, 2026. Verify with vendor.