ServiceTitan and Fieldpoint are no longer cleanly separated into “residential” and “industrial” boxes. Both vendors now document service operations, complex projects, job costing, progress billing, inventory, and offline mobile work. The better comparison is between a trade-focused operating platform and an integration-centered enterprise field service platform.
Quick verdict
Pick ServiceTitan when your business is a specialty contractor and you want one platform spanning residential or commercial service, replacement, and construction. Its current packages include dispatching, scheduling, invoicing, and a native pricebook, while its commercial product covers service agreements, customer portals, project workflows, and construction billing.
Pick Fieldpoint when field operations must connect tightly to an established ERP, CRM, or accounting environment. Fieldpoint combines native work-order, contract, project, scheduling, subcontractor, quoting, inventory, and mobile capabilities with integrations to systems such as Microsoft Business Central, Dynamics GP, NetSuite, QuickBooks, CMiC, and Salesforce.
What changed in the comparison
Older comparisons often reduce ServiceTitan to short residential service tickets and Fieldpoint to an industrial shell that depends on other software for nearly everything. Current vendor documentation does not support either description.
ServiceTitan now markets commercial service and construction alongside residential workflows. Its construction product documents project planning, budget-versus-actual tracking, RFIs, change orders, schedules of values, and AIA-style payment applications. It is therefore inaccurate to say ServiceTitan cannot handle long-running projects or progress billing.
Fieldpoint’s current feature set includes native work orders, scheduling and dispatch, MobilePro, service contracts, subcontractor management, built-in quoting, projects and job costing, and business intelligence. Integrations remain central to the product, but “integration-centered” is not the same as “no native functionality.”
Where the products actually differ
Product center of gravity
ServiceTitan is organized around specialty contractors. Its current navigation and product packages cover residential service and replacement, residential construction, commercial service, and commercial construction. HVAC, plumbing, electrical, roofing, and adjacent trades remain the clearest fit.
Fieldpoint is organized around enterprise field service. Its industry pages emphasize HVACR, medical devices, technology services, oil and gas, facilities management, construction, and industrial equipment. The common thread is not “commercial only”; it is operational complexity across work orders, assets, contracts, projects, technicians, and subcontractors.
Native platform versus connected back office
ServiceTitan’s published packages bundle dispatching, scheduling, call booking, invoicing, and pricebook functionality. That reduces the number of systems a trade contractor needs for its daily service workflow, although accounting integrations and optional products can still expand the stack.
Fieldpoint explicitly designs around CRM, ERP, and accounting integrations. Its integrations synchronize customers, products, pricing, costs, inventory, purchasing, work orders, and billing data with back-office systems. That is useful when an enterprise already treats NetSuite, Microsoft Dynamics, QuickBooks, CMiC, or Salesforce as a system of record. It also means buyers must scope data ownership, synchronization, and failure handling during evaluation.
Projects, job costing, and progress billing
Both products support project-based work. ServiceTitan’s construction offering tracks budgets against actuals, labor and materials, RFIs, change orders, and payment applications. Fieldpoint’s project management product covers resource planning, estimates versus actuals, real-time job costing, material procurement, milestone billing, percent-complete billing, AIA billing, and holdbacks.
The decision is therefore not “tickets versus projects.” It is which project model fits the surrounding operation: ServiceTitan’s unified trade-contractor platform or Fieldpoint’s project-and-service layer connected to an enterprise back office.
Pricebook and quoting
ServiceTitan includes a native pricebook in each package shown on its pricing page. Its pricebook connects services, materials, and equipment to estimates, invoices, purchasing, and other workflows.
Fieldpoint does not present a Pricebook Pro-style catalog as its product centerpiece, but it does advertise built-in quoting, customer-specific pricing, taxes, parts, and job tasks. Its integration model can also synchronize product and pricing data with sales and financial systems. Buyers should compare their real pricing workflow rather than treating “no ServiceTitan-style pricebook” as “no quoting or pricing controls.”
Mobile and offline work
Both products support offline mobile work. ServiceTitan’s current offline documentation says core actions such as status updates, time tracking, notes, photos, signatures, and most estimate work save locally and sync on reconnect, while some actions still require connectivity.
Fieldpoint says MobilePro works online and offline for accessing, updating, and completing work orders. It also supports time and materials, expenses, notes, photos, signatures, checklists, and inventory visibility. The old claim that Fieldpoint’s offline capability is limited is not supported by the current vendor documentation.
Inventory
ServiceTitan ties inventory and purchasing to jobs, trucks, warehouses, and its construction workflows. Fieldpoint also now describes multi-location inventory management across warehouses, trucks, and job sites, with purchase orders, transfers, mobile access, audit trails, and cost synchronization to ERP and accounting systems.
For either product, ask the vendor to demonstrate truck replenishment, transfers, purchasing, returns, and financial posting in the exact systems you use. A checklist-level “inventory: yes” does not reveal where the system of record lives or how reconciliation works.
Pricing and evaluation
Neither vendor publishes a current dollar rate card. ServiceTitan describes per-technician packages but routes buyers to “Request Pricing.” Fieldpoint routes buyers to a demo without publishing license prices. Any precise per-user cost, implementation fee, or payback period would therefore be an estimate unless it comes from a quote scoped to your business.
During demos, use the same end-to-end scenarios for both products:
- Create a service agreement and generate recurring preventive-maintenance work.
- Turn a quoted project into phases, resource assignments, purchases, change orders, and progress invoices.
- Complete a work order offline, reconnect, and inspect conflicts or delayed integrations.
- Move a part from a warehouse to a truck, consume it on a job, and verify the accounting entry.
- Trace one customer, asset, price, and invoice through every connected system.
Verdict
ServiceTitan is the stronger default shortlist choice for specialty contractors that want a unified trade-focused platform across residential or commercial service and construction. Its native pricebook, invoicing, field operations, customer experience, and expanded commercial construction workflows are the differentiators.
Fieldpoint is the stronger shortlist choice for enterprise service organizations whose CRM, ERP, accounting, inventory, and payroll systems are already established. Its value is the combination of native field-service depth and a deliberate integration architecture—not the absence of native tools.
The wrong decision rule is “ServiceTitan for residential, Fieldpoint for commercial.” The useful rule is: choose ServiceTitan when the FSM platform should become the contractor’s operating hub; choose Fieldpoint when field service should connect deeply to an existing enterprise back office.
Related comparisons
- ServiceTitan vs FIELDBOSS
- Jobber vs ServiceTitan
- Service Fusion vs ServiceTitan
- Jobber vs Fieldpoint
External sources
- ServiceTitan pricing and packages
- ServiceTitan commercial contractor software
- ServiceTitan construction management software
- ServiceTitan Field Mobile App offline capabilities
- Fieldpoint features
- Fieldpoint industries
- Fieldpoint project management
- Fieldpoint integrations
- Fieldpoint MobilePro
- Fieldpoint inventory management