CallBack HVAC

Overview

CallBack HVAC is missed-call recovery software built only for HVAC companies. When a call goes unanswered, it texts the caller back, lets them press 1 to ask for a service text, and tracks each callback in a dashboard. It connects to a Twilio phone number, and you can export leads to CSV.

The vendor describes it as a missed-call layer that sits next to your phone system and does not replace it. It has no native CRM sync, team roles or shared lead assignment, and it won’t promise appointment slots or assign technicians on its own. One account covers one business, so each extra location needs its own setup.

Pricing

There is one plan: $149 a month per HVAC company account, covering one connected provider number and one business. Billing is month to month, and the 14-day free trial needs no card. Phone provider charges such as number rental, registration, texts and carrier fees are billed separately. The vendor’s AI CSR pilots are paid add-ons with no published price.