Jobber vs Fieldmagic: Ultimate Guide for Field Service Teams

Choosing between field service management platforms isn’t just about features and pricing—it’s about finding software that actually makes your business run better.

I’ve spent considerable time analyzing Jobber and Fieldmagic, two platforms that serve different market segments with distinct approaches to managing field operations.

Jobber starts at $249 per month with flat-rate pricing and targets smaller service businesses, while Fieldmagic begins at $25 per month with per-user pricing and scales from solo operators to large enterprises.

The pricing difference reflects fundamentally different business models and feature sets that matter depending on your company’s size and complexity.

What makes this comparison interesting is how these platforms approach the same core problems—scheduling, dispatching, customer management, and billing—with completely different philosophies.

Fieldmagic specializes in HVAC, fire protection, and electrical services, while Jobber casts a wider net across home and commercial service industries.

Key Takeaways

• Fieldmagic offers significantly lower starting costs with per-user pricing that scales better for growing teams
• Jobber provides broader industry coverage while Fieldmagic focuses specifically on technical service industries
• Both platforms offer cloud-based deployment with mobile apps, but differ in their approach to enterprise features and support

Overview of Jobber and Fieldmagic

Both platforms serve the field service management market but target different business segments with distinct pricing models and feature sets.

Jobber focuses on home and commercial service businesses with flat-rate pricing, while Fieldmagic specializes in industries like HVAC and electrical services with per-user pricing.

What Is Jobber?

Jobber is field service management software designed for home and commercial service businesses.

I’ve observed it handles the core operations that smaller service companies need most.

The platform excels at scheduling and dispatching teams.

It maintains detailed customer records through its client hub feature.

Key Jobber Features:

• Appointment scheduling and team dispatch
• Customer relationship management
• Service workflow automation
• Sales document management

Jobber uses a flat-rate pricing model starting at $249 per month.

This makes it predictable for budgeting but potentially expensive for smaller teams.

The software offers a 14-day free trial and supports web-based access plus iPhone, Android, and Mac devices.

It targets self-employed individuals and small businesses primarily.

What Is Fieldmagic?

Fieldmagic specializes in field service management for HVAC, fire protection, and electrical services.

I find its industry focus creates more targeted functionality for these specific sectors.

The platform emphasizes job management with robust scheduling, dispatching, and tracking capabilities.

It integrates customer relationship management directly into field operations.

Fieldmagic Advantages:

• Industry-specific features for HVAC/electrical
• Comprehensive asset management platform
• 24×7 support availability
• Scales from self-employed to large enterprises

Fieldmagic starts at $25 per month with per-user pricing.

This makes it more accessible for smaller teams but costs can scale with team size.

The software provides a 30-day free trial and supports web-based, iPhone, and Android platforms.

Core Differences Between Jobber and Fieldmagic

The pricing structures create the most significant operational difference.

Jobber’s flat rate works better for larger teams, while Fieldmagic’s per-user model suits smaller operations.

Pricing Comparison:

Feature	Jobber	Fieldmagic
Starting Price	$249/month	$25/month
Model	Flat Rate	Per User
Free Trial	14 days	30 days

Target markets differ substantially.

Jobber serves general home and commercial services.

Fieldmagic focuses on technical industries requiring specialized compliance and asset management.

Support levels vary significantly.

Fieldmagic offers 24×7 support while Jobber provides standard business hours coverage through email, phone, and chat.

Business size compatibility shows another key difference.

Jobber primarily targets self-employed and small businesses.

Fieldmagic scales across all business sizes from self-employed to large enterprises.

Key Features Comparison

Both platforms offer distinct approaches to core field service management functions.

Jobber emphasizes simplicity and user adoption, while Fieldmagic focuses on customization and workflow flexibility.

Scheduling and Dispatching Capabilities

Jobber’s scheduling system operates through a drag-and-drop calendar interface.

I can assign jobs to technicians, set recurring appointments, and manage route optimization from a single dashboard.

The dispatching tools include real-time updates and GPS tracking.

Technicians receive job notifications instantly through the mobile app.

Fieldmagic takes a different approach with customizable scheduling workflows.

I can create specific job types with unique requirements and approval processes.

Key differences:

• Jobber: Visual calendar, automatic routing, recurring job templates
• Fieldmagic: Custom workflows, approval hierarchies, advanced job categorization

The mobile dispatching experience varies significantly.

Jobber prioritizes speed and ease of use, while Fieldmagic offers more granular control over job assignments and technician permissions.

Customer Relationship Management Tools

Jobber’s CRM centers on customer profiles with service history, billing information, and communication logs.

I can track customer preferences, equipment details, and previous work completed.

The system includes automated follow-up emails and review requests.

Customer communication flows through integrated messaging and phone logging features.

Fieldmagic’s customer relationship management emphasizes data customization.

I can create custom fields for specific business requirements and industry-specific customer information.

Notable CRM features:

• Contact management: Both platforms store detailed customer information
• Communication tracking: Email and phone call logging
• Service history: Complete records of past work and interactions

The quote and estimate generation differs between platforms.

Jobber uses pre-built templates, while Fieldmagic allows extensive customization of proposal formats and approval workflows.

Mobile Experience and Accessibility

Jobber’s mobile app focuses on technician efficiency.

I can access job details, customer information, and invoicing tools from any smartphone or tablet.

The offline functionality ensures technicians can work without internet connectivity.

Data syncs automatically when connection returns.

Fieldmagic’s mobile experience emphasizes customization and field data collection.

The app adapts to specific business processes and industry requirements.

Mobile capabilities comparison:

• Job management: Both apps handle scheduling and job updates
• Invoicing: On-site payment processing and invoice generation
• Photo documentation: Job site photos and before/after comparisons

The user interface design philosophy differs significantly.

Jobber prioritizes simplicity and quick task completion, while Fieldmagic offers comprehensive field data entry and custom form capabilities.

Reporting and Analytics

Jobber provides standard business reports including revenue tracking, technician performance, and customer analytics.

I can generate reports on job completion rates and average ticket values.

The dashboard displays key performance indicators in real-time.

Financial reports integrate with popular accounting software for streamlined bookkeeping.

Fieldmagic’s reporting system offers deeper customization options.

I can create custom reports based on specific data fields and business metrics.

Analytics features:

• Financial reporting: Revenue, profit margins, outstanding invoices
• Performance metrics: Technician productivity, job completion times
• Customer insights: Service frequency, customer lifetime value

The data export capabilities vary between platforms.

Both systems support standard formats, but Fieldmagic provides more granular control over data filtering and custom report generation.

Industry Fit and Use Cases

Both platforms target different segments of the field service market, with Jobber focusing heavily on residential services while Fieldmagic caters to more complex industrial operations.

The choice between them often comes down to whether you need simplicity for home services or comprehensive asset management capabilities.

For Residential Service Providers

Jobber dominates the residential service space. I’ve seen it work exceptionally well for lawn care companies, house cleaning services, and residential HVAC contractors.

The software excels at managing recurring services like weekly lawn maintenance or monthly cleaning visits.

Its customer portal lets homeowners book services and track technician arrivals in real-time.

Key residential features include:

• Simple scheduling for repeat customers
• Automated service reminders
• Basic invoicing and payment processing
• Customer communication tools

Fieldmagic can handle residential work but feels overcomplicated for simple home services.

Its asset management features add unnecessary complexity when you’re just mowing lawns or cleaning gutters.

Most residential service businesses need straightforward scheduling and billing.

They don’t require the industrial-grade compliance tracking that Fieldmagic provides.

Specialized Industries Served

Fieldmagic targets industries with strict compliance requirements and complex asset management needs.

Fire safety inspections, construction, and maintenance companies represent its core market.

The platform shines in regulated industries like:

• Fire safety equipment inspections
• Electrical system maintenance
• Security system installations
• Industrial equipment servicing

These sectors need detailed audit trails and compliance documentation.

Fieldmagic builds inspection checklists for fire extinguishers, emergency lighting, and other critical assets.

Jobber serves simpler service businesses effectively.

It works well for pest control, residential plumbing, and small contracting operations that don’t face heavy regulatory oversight.

The fundamental difference lies in complexity requirements.

Industrial clients need comprehensive asset tracking while residential providers prioritize ease of use.

Scalability for Growing Teams

Growing teams face different challenges depending on their service model.

Jobber scales well for residential operations adding trucks and technicians to serve more neighborhoods.

Its user interface remains simple even with multiple crews.

Dispatchers can easily assign jobs and track completion rates across expanding territories.

Jobber’s scaling strengths:

• Consistent user experience as teams grow
• Territory management for multiple crews
• Performance tracking across technicians

Fieldmagic scales differently, focusing on operational complexity rather than team size.

It handles multiple locations, diverse asset types, and complex scheduling requirements.

Large maintenance operations benefit from Fieldmagic’s reporting capabilities.

The platform tracks billable versus non-billable hours across departments and projects.

I find that residential service businesses typically scale by adding similar technicians doing similar work.

Industrial operations scale by managing more complex assets and compliance requirements across different sites.

Customer Experience and Workflow

Both platforms deliver distinct approaches to client interaction and operational efficiency.

Jobber emphasizes streamlined communication tools, while FieldMagic focuses on comprehensive job tracking capabilities.

Customer Portal and Communication

I’ve found that Jobber’s customer portal creates a more polished client experience.

Customers can view job history, approve estimates, and schedule appointments through a clean web interface.

The communication system sends automated updates via email and SMS.

Clients receive notifications when technicians are en route, jobs are completed, or invoices are ready.

FieldMagic takes a different approach with basic client communication features.

The platform focuses more on internal workflow management than external customer-facing tools.

Key differences:

• Jobber offers branded customer portals
• FieldMagic provides standard email notifications
• Jobber includes customer feedback collection tools

Checklists and Job Documentation

FieldMagic excels in creating detailed job documentation through customizable checklists.

I can build specific workflows for different service types, ensuring technicians follow consistent procedures.

The checklist system includes photo requirements, signature capture, and mandatory field completion.

This creates thorough job records that protect both the business and customer.

Jobber offers basic checklist functionality but with less customization depth.

The focus remains on speed and simplicity rather than comprehensive documentation.

Both platforms allow before-and-after photos, but FieldMagic provides more structured documentation requirements.

Real-Time Notifications

I receive instant updates on job status changes through both platforms.

Jobber sends notifications when technicians arrive, complete tasks, or encounter issues.

The notification system covers multiple channels including mobile push notifications, email alerts, and dashboard updates.

This keeps office staff informed without constant phone calls.

FieldMagic provides similar real-time updates but with more granular control over notification types.

I can set specific triggers for different job milestones or customer actions.

Notification features:

• Job start/completion alerts
• Schedule changes
• Payment confirmations
• Customer communications

GPS and Field Tracking

Both systems include GPS tracking for field technicians.

I can monitor vehicle locations, route efficiency, and arrival times through live maps.

Jobber’s GPS integration focuses on customer communication, automatically updating clients about technician arrival times.

The system calculates realistic ETAs based on current traffic conditions.

FieldMagic emphasizes operational tracking with detailed route history and time-on-site reporting.

This data helps optimize scheduling and identify efficiency improvements.

The tracking data integrates with payroll systems, creating accurate timesheets based on actual field presence rather than manual entries.

Integrations, Automation, and Platform Ecosystem

Both Jobber and Fieldmagic take different approaches to connecting with external systems and automating workflows.

Jobber emphasizes broad third-party integrations while Fieldmagic focuses on industry-specific automation features.

Marketing Automation

I’ve found that Jobber provides more comprehensive marketing automation tools compared to Fieldmagic. Jobber includes automated customer follow-ups, review requests, and email marketing campaigns that trigger based on job completion status.

The platform sends automatic appointment reminders and can generate recurring service notifications. This helps field service businesses maintain consistent customer contact without manual intervention.

Fieldmagic offers basic automated communications but lacks the sophisticated marketing sequences that Jobber provides. Fieldmagic’s strength lies more in operational automation rather than customer acquisition and retention workflows.

Jobber’s marketing automation capabilities can nurture leads and convert them into recurring customers automatically.

Integrations with Third-Party Apps

Jobber connects with over 100 third-party applications including QuickBooks, Stripe, Mailchimp, and Google Calendar. This extensive integration library makes it easier to maintain existing business workflows.

The platform integrates seamlessly with major accounting software. Payment processors like Square and PayPal connect directly to job invoices.

Fieldmagic offers fewer integrations but focuses on industry-specific connections for HVAC, electrical, and fire protection services. The platform connects well with specialized equipment databases and compliance tracking systems.

Fieldmagic’s integration approach prioritizes depth over breadth. While it has fewer total connections, the integrations it does offer are more tailored to field service operations.

Automation in Daily Operations

Jobber automates scheduling, dispatching, and invoice generation based on job completion. The system can automatically assign technicians based on location, skills, and availability.

Smart scheduling features reduce manual coordination between office staff and field teams. Jobs automatically move through workflow stages as technicians update their status.

Fieldmagic excels at automating compliance and inspection workflows. The platform automatically generates required documentation and tracks certification renewals for regulated industries.

Asset management automation in Fieldmagic tracks equipment maintenance schedules and generates service alerts. This prevents missed inspections that could result in compliance violations.

Both platforms automate basic invoicing. Fieldmagic includes more sophisticated project tracking automation for complex multi-phase jobs.

Pricing, Support, and Alternatives

When I evaluate field service software, pricing structure and support quality often determine long-term success. Both platforms offer different approaches to customer training, while several competitors provide compelling alternatives worth considering.

Pricing Differences

I find that Jobber and Fieldmagic take distinctly different approaches to pricing. Jobber operates on a per-user monthly subscription model that scales with team size.

Fieldmagic typically offers more flexible pricing tiers. Their structure accommodates smaller operations better than Jobber’s standardized approach.

Most businesses I work with prefer transparent pricing without hidden fees. Jobber includes basic features in lower tiers but charges extra for advanced reporting and integrations.

Fieldmagic bundles more features into their base packages. This makes cost comparison challenging without knowing specific feature requirements.

Key pricing factors:

• User count and monthly fees
• Feature limitations per tier
• Integration and add-on costs
• Contract length requirements

User Training and Customer Support

I’ve observed significant differences in how these platforms handle customer onboarding. Jobber provides structured training programs with dedicated account managers for larger accounts.

Their support team responds quickly to technical issues. Most users report resolution times under 24 hours for standard problems.

Fieldmagic focuses on self-service resources and community forums. Their knowledge base covers common scenarios well but lacks personalized guidance.

Phone support availability varies between platforms. Jobber offers extended hours while Fieldmagic concentrates on email and chat channels.

Training resources include:

• Video tutorials and webinars
• Written documentation
• Live chat assistance
• Phone support availability

Jobber Alternatives Compared

I regularly evaluate Jobber alternatives for clients seeking different feature sets or pricing models. ServiceTitan dominates enterprise markets with comprehensive tools but requires significant investment.

HousecallPro targets residential service businesses effectively. Their mobile app functionality surpasses both Jobber and Fieldmagic for field technicians.

FieldPulse offers competitive pricing for growing companies. Service Fusion provides strong inventory management capabilities that both primary platforms lack.

Top alternatives worth considering:

• ServiceTitan: Enterprise-focused with advanced analytics
• HousecallPro: Strong mobile experience for residential services
• FieldPulse: Cost-effective for mid-size operations
• Workiz: Simple interface with solid core features
• mHelpDesk: Budget-friendly option for basic needs

Each alternative addresses specific market segments better than general-purpose solutions.

Frequently Asked Questions

I’ve compiled answers to the most common questions businesses ask when choosing between these two field service platforms. These questions address feature differences, pricing structures, integration capabilities, customization options, support quality, and mobile functionality.

What are the core differences in features between Jobber and Fieldmagic for field service management?

Jobber focuses on small home services businesses with job scheduling, crew management, and customer invoicing. The platform streamlines operations from initial customer contact through payment collection.

Fieldmagic targets larger organizations with asset management and compliance tracking. I see this platform emphasizing inspections and service documentation more than basic scheduling.

The scheduling systems differ significantly. Jobber uses calendar-based scheduling for recurring services like lawn care or cleaning.

Fieldmagic builds around work orders and asset maintenance schedules. Payment processing is native in Jobber, while Fieldmagic requires third-party integrations for most payment functions.

How do pricing models for Jobber and Fieldmagic compare?

Jobber uses tiered monthly subscriptions based on user count. Plans typically start around $29 per month for basic features and scale up with advanced functionality.

Fieldmagic pricing depends on organization size and feature requirements. They don’t publish standard rates, preferring custom quotes for enterprise clients.

Jobber’s transparent pricing appeals to small businesses. Fieldmagic’s custom pricing works better for complex deployments.

Can Jobber or Fieldmagic be integrated with existing CRM systems?

Jobber integrates with QuickBooks, Xero, and several popular accounting platforms. The CRM integrations focus mainly on customer data synchronization.

Fieldmagic offers broader enterprise integrations. They connect with SAP, Oracle, and other large-scale business systems through APIs.

Jobber’s integrations are sufficient for small businesses. Fieldmagic’s integration depth suits complex organizations.

What are the customization capabilities of Jobber compared to Fieldmagic for various industries?

Jobber provides industry templates for landscaping, cleaning, HVAC, and plumbing. The customization stays within preset frameworks designed for home services.

Fieldmagic builds custom workflows for specific industries. I see implementations in utilities, telecommunications, and manufacturing with unique requirements.

Form customization differs significantly. Jobber offers template modifications while Fieldmagic creates completely custom data collection forms.

Reporting flexibility varies too. Jobber has standard reports with minor customization. Fieldmagic builds custom dashboards matching specific business metrics.

Which platform, Jobber or Fieldmagic, offers superior customer support and training resources?

Jobber provides phone, email, and chat support during business hours. They include onboarding assistance and video training libraries for new users.

Fieldmagic assigns dedicated account managers to enterprise clients. Support includes implementation consulting and ongoing system optimization.

Training approaches differ substantially. Jobber uses self-service resources and group webinars. Fieldmagic offers on-site training and custom workshops.

Response times vary by plan level. Jobber’s higher tiers get faster support while basic plans use standard queues.

What are the mobile capabilities and offline functionalities for technicians using Jobber and Fieldmagic in the field?

Jobber’s mobile app handles job scheduling, customer communication, and payment processing. Technicians can access most core functions without internet connectivity.

Fieldmagic’s mobile platform focuses on asset inspections and work order completion. The offline capabilities include form completion and photo capture.

Data synchronization happens differently. Jobber syncs when connectivity returns automatically.

Fieldmagic requires manual sync in some situations.

Jobber’s mobile interface is more intuitive for basic service calls. Fieldmagic’s mobile tools work better for detailed asset management tasks.