Jobber vs Fieldpoint: Complete Comparison for Service Businesses

Choosing between field service management platforms isn’t just about features—it’s about finding software that actually scales with your business without breaking your operational flow.

I’ve analyzed both Jobber and Fieldpoint extensively, and the differences matter more than most reviews suggest.

Jobber delivers an all-in-one solution with transparent pricing and proven market adoption, while Fieldpoint requires multiple integrations and custom pricing that can complicate implementation.

The core distinction lies in their approach: Jobber built everything natively within one platform, whereas Fieldpoint relies heavily on third-party integrations for essential functions like CRM and invoicing.

The mobile app experience tells the real story.

Jobber’s mobile app has accumulated over 18,000 reviews across app stores, while Fieldpoint shows just 70 total reviews.

This isn’t just about popularity—it reflects actual field usage and the platform’s ability to work when your technicians need it most.

Key Takeaways

• Jobber offers native functionality across all features while Fieldpoint depends on multiple platform integrations
• Mobile app adoption strongly favors Jobber with significantly higher user engagement and review volume
• Pricing transparency differs dramatically, with Jobber providing clear costs upfront versus Fieldpoint’s demo-required approach

Overview of Jobber and Fieldpoint

Both platforms target field service management software needs but take different approaches to solving operational challenges.

Jobber focuses on comprehensive workflow management for larger enterprises, while Fieldpoint emphasizes contract and order streamlining.

Company Backgrounds

Jobber operates as a field service management platform based in Edmonton, Canada.

The company has built its reputation around serving larger enterprises with complex operational needs.

I’ve observed that Jobber excels in workflow and sales document management features, particularly for businesses requiring extensive documentation and process control.

Their platform reflects years of development focused on enterprise-grade functionality.

Fieldpoint takes a more specialized approach to the FSM market.

The company has carved out its niche by focusing specifically on contract management and order processing efficiency.

While both companies serve the field service business sector, their origins and development paths have shaped distinctly different product philosophies.

Jobber pursued breadth of features, while Fieldpoint chose depth in specific operational areas.

Industries and Business Types Served

Jobber primarily targets consumer services businesses operating at larger scales.

The platform stands out in large enterprises that need comprehensive service management capabilities.

I see Jobber working well for HVAC companies, plumbing services, landscaping businesses, and cleaning services that handle high volumes of work orders.

These service businesses typically require robust scheduling, invoicing, and customer management features.

Fieldpoint serves businesses that prioritize contract-heavy operations.

Their focus on streamlining agreements and order processing makes them suitable for service companies dealing with complex project structures.

The platform works particularly well for businesses where contract negotiation and management represent significant operational overhead.

This includes specialized repair services, maintenance contractors, and technical service providers.

Core Approach to Field Service Management

Jobber builds comprehensive workflows that cover the entire service delivery cycle.

Their FSM approach emphasizes integration between scheduling, dispatching, invoicing, and customer communication.

I find their strength lies in creating unified systems where data flows seamlessly between different operational functions.

This reduces manual data entry and improves accuracy across service delivery processes.

Fieldpoint concentrates on optimizing specific pain points rather than building comprehensive solutions.

They hone in on streamlining contract and order processes that often create bottlenecks for field service businesses.

Their approach recognizes that many service businesses struggle most with administrative overhead rather than basic scheduling or dispatching.

By solving contract management efficiently, they remove major operational friction points.

Key Feature Comparison

Both platforms tackle the core operations that make or break field service businesses.

I’ll examine how each handles the daily grind of work orders, billing, and keeping teams coordinated.

Work Order Management and Scheduling

Jobber’s work order system focuses on workflow automation and sales document management.

The platform automatically schedules jobs based on your preferences, including service descriptions, estimated prices, and time durations.

I find Jobber’s customer self-booking feature particularly useful.

Clients can schedule appointments online, which reduces phone calls and administrative overhead.

Fieldpoint takes a different approach with its contract and order management focus.

The system streamlines operations through better communication tools and order clarity.

This makes it stronger for enterprises that handle complex service agreements.

The scheduling capabilities differ significantly.

Jobber emphasizes buffer times and earliest availability settings for employee schedule management.

Fieldpoint prioritizes mobile-centric dispatching that works well for IT and telecommunications teams.

For job forms and checklists, Jobber provides more structured templates.

Fieldpoint offers customization but requires more setup time.

Invoicing and Payment Processing

Jobber integrates invoicing directly into its workflow system.

The platform handles everything from quotes to final payment collection.

I’ve seen this reduce billing cycles significantly for home service businesses.

The payment processing features include multiple payment methods and automated follow-ups.

This keeps cash flow steady without manual intervention.

Fieldpoint handles invoicing as part of its broader order management system.

The focus stays on enterprise-level billing with more complex approval workflows.

Payment processing through Fieldpoint works better for businesses that need detailed job costing and project-based billing.

The system tracks costs against contracts more precisely.

Both platforms offer reporting and analytics for financial data.

Jobber’s dashboard shows simpler metrics.

Fieldpoint provides deeper cost analysis tools.

Dispatching and Time Tracking

Dispatching represents a major difference between these platforms.

Jobber uses automated assignment based on technician availability and location.

The system sends updates to both customers and field teams.

Time tracking in Jobber captures start and stop times with GPS tracking.

This data feeds into job costing calculations automatically.

Fieldpoint emphasizes mobile-centric dispatching for enterprise operations.

The system works particularly well for IT service teams that need detailed communication protocols.

I notice Fieldpoint’s time tracking focuses more on project milestones than hourly tracking.

This fits better with contract-based work than hourly service calls.

Both platforms offer GPS tracking, but Jobber uses it more for route optimization.

Fieldpoint applies GPS data to compliance and security requirements that enterprise clients demand.

Mobile Apps and Field Operations

Both platforms deliver mobile solutions that put core field service capabilities directly into technicians’ hands.

I’ve found the mobile experience differs significantly between how each platform approaches job forms, dispatching workflows, and real-time client communication.

Field Service Mobile App Capabilities

The Jobber app provides comprehensive mobile functionality for scheduling, quoting, and payment processing.

I can create and send estimates directly from the field, accept payments on-site, and update job status in real-time.

Jobber’s mobile platform includes:

• Digital job forms with photo attachments
• GPS tracking for route optimization
• Inventory management from mobile devices
• Customer signature capture
• Payment processing with card readers

Fieldpoint emphasizes mobile-centric operations with strong integration capabilities.

The field service mobile app focuses on order management and dispatching efficiency.

Fieldpoint’s mobile features include:

• Work order management with detailed specifications
• Contract access and compliance tracking
• Real-time dispatching updates
• Mobile reporting capabilities

On-Site Technician Experience

I’ve observed that Jobber prioritizes ease of use for technicians who need quick access to customer information and job details.

The interface streamlines common tasks like updating job status and collecting customer signatures.

Technicians can access complete customer histories, previous service notes, and equipment details.

The app syncs automatically when connectivity returns after working in areas with poor signal.

Fieldpoint delivers a more structured approach to on-site operations.

The platform excels at managing complex service contracts and detailed work specifications that enterprise clients typically require.

The dispatching system provides technicians with comprehensive job information before arrival.

I find this particularly valuable for technical installations where preparation matters more than speed.

Integrations and Ecosystem

Both platforms take different approaches to connecting with external systems.

Jobber focuses heavily on accounting software while Fieldpoint emphasizes enterprise-grade ERP connections.

QuickBooks and Accounting Integrations

I’ve found that Jobber puts significant emphasis on accounting integrations, particularly with QuickBooks Online.

The platform syncs customer data, invoices, and payments automatically.

Jobber also connects with Stripe for payment processing.

This lets field teams collect payments on-site through mobile devices.

The system converts completed work orders into invoices that flow directly into your accounting software.

The QuickBooks integration handles tax calculations and maintains accurate financial records.

Customers, vendors, and inventory items sync between both systems to eliminate duplicate data entry.

Third-Party and ERP Integrations

Fieldpoint takes a more enterprise-focused approach with its integration capabilities.

The platform connects with major ERP systems including Microsoft Dynamics, NetSuite, and Sage Intacct.

The NetSuite integration creates synchronized sales orders alongside work orders.

When technicians add time or materials, line items automatically appear in NetSuite.

This ensures billing accuracy across both platforms.

Microsoft Dynamics integration with Business Central and Navision provides real-time inventory visibility.

The system tracks parts availability and location data directly within work orders.

Fieldpoint’s Data Transfer Service enables custom integrations beyond standard offerings.

This flexibility matters for companies with specialized software requirements or unique business processes.

Customer Management and Experience

Both platforms take different approaches to customer relationship management, with Jobber emphasizing comprehensive CRM tools and Fieldpoint focusing on streamlined client interactions.

The customer experience varies significantly between these two solutions.

CRM Capabilities

I’ve found that Jobber delivers a more robust customer relationship management system compared to Fieldpoint.

The platform includes a comprehensive customer database that tracks service history, preferences, and communication records across multiple touchpoints.

Jobber’s CRM automatically captures customer interactions from quotes to completed jobs.

This creates a complete picture of each client relationship.

The system stores contact details, property information, and service notes in one centralized location.

Key CRM Features:

• Automated customer data collection
• Service history tracking
• Custom customer fields
• Follow-up reminders

Fieldpoint takes a simpler approach to client management.

The system focuses on basic contact information and job-related data rather than deep relationship tracking.

The customer database in Fieldpoint serves functional needs without the advanced relationship tools that larger service businesses require.

This works for companies that prioritize operational efficiency over detailed customer analytics.

Client Portal and Communication

Jobber provides clients with a dedicated customer portal where they can view service history, schedule appointments, and make payments.

This client hub reduces phone calls and improves the overall customer experience.

The platform sends automated text and email updates throughout the service process.

Customers receive appointment confirmations, technician arrival notifications, and follow-up requests without manual intervention.

Client communication in Jobber includes branded messaging that maintains professional consistency.

The system tracks all customer interactions to ensure nothing falls through the cracks.

Fieldpoint offers basic client communication through standard email and phone integration.

The platform lacks a dedicated customer portal, requiring more manual communication management.

Communication Comparison:

Feature	Jobber	Fieldpoint
Customer Portal	Yes	No
Automated Messaging	Yes	Limited
Payment Integration	Yes	Basic
Branded Communications	Yes	No

The difference in customer support tools becomes apparent when managing larger client bases.

Jobber’s automated systems scale better than Fieldpoint’s manual approach.

Pricing, Plans, and Scalability

Jobber operates on a flat-rate pricing model starting at $249 per month, while Fieldpoint uses a contact-based pricing structure that makes direct cost comparison difficult.

Both platforms target different business sizes, with Jobber focusing on self-employed and small businesses versus Fieldpoint’s broader reach into midsize operations.

Plan Structures and User Limits

Jobber structures its pricing around standardized plans that serve different business stages. The platform offers tiered options including Connect and Grow plans, though specific user limits aren’t detailed in current documentation.

Fieldpoint takes a different approach entirely. The company requires direct contact for pricing quotes, suggesting customized packages based on specific business needs.

This model typically indicates more flexible user scaling but less transparency in cost planning. Jobber’s flat rate pricing model provides predictable monthly costs.

Fieldpoint’s contact-vendor approach means pricing can adapt to your exact requirements but requires sales conversations to understand true costs. The scalability question becomes critical when considering ease of use versus customization needs.

Smaller operations often prefer Jobber’s straightforward structure. Larger teams might benefit from Fieldpoint’s flexible arrangements.

Pricing Models and Value for Money

The pricing transparency gap between these platforms is notable. Jobber’s $249 monthly starting point puts it in the premium category for jobber alternatives, but you know exactly what you’re paying upfront.

Fieldpoint’s quote-based system could work either for or against your budget. Without published rates, businesses can’t easily evaluate financial management implications or compare costs against competitors.

Both platforms offer identical support channels: email, phone, chat, and knowledge bases. Your pricing decision shouldn’t factor in support quality differences.

Jobber targets self-employed and small businesses, making it potentially cost-prohibitive as you scale. Fieldpoint’s midsize business focus suggests better long-term scalability but requires more complex purchasing decisions.

Industry Suitability and Specialized Use Cases

Both platforms target different market segments, with Jobber focusing heavily on residential home service businesses. Fieldpoint emphasizes enterprise-level commercial operations.

The software architectures reflect these priorities through distinct feature sets and workflow designs.

Residential vs Commercial Field Service

Jobber dominates the residential service space with features built specifically for home service businesses. The platform excels at managing customer relationships in neighborhoods where repeat business and referrals drive growth.

Jobber’s customer management system handles the unique aspects of residential work. Property details, service histories, and family preferences get tracked across multiple visits.

The invoicing system accommodates payment plans and financing options common in residential markets.

Residential Focus Areas:

• Customer portal for homeowners
• Photo documentation for insurance claims
• Seasonal service reminders
• Neighborhood route optimization

Fieldpoint targets commercial and enterprise clients requiring more complex project structures. The platform focuses on IT and telecommunications sectors where service agreements involve multiple stakeholders and longer project timelines.

Commercial operations need sophisticated contract management and compliance tracking. Fieldpoint delivers these through enterprise-grade reporting and audit trails.

Trade-Specific Features: HVAC, Plumbing, and Electrical

Jobber provides strong support for traditional home service trades through specialized workflows and industry templates. The platform includes equipment tracking for HVAC maintenance schedules and parts inventory management for plumbing and electrical work.

Trade-Specific Capabilities:

• HVAC: Equipment maintenance schedules, filter replacement tracking, seasonal tune-up campaigns
• Plumbing: Parts inventory with supplier integration, emergency dispatch protocols
• Electrical: Code compliance documentation, safety inspection checklists

Service agreements in Jobber accommodate recurring maintenance contracts common in these trades. The system automatically generates work orders based on equipment service intervals and seasonal requirements.

Fieldpoint’s trade focus differs significantly. The platform emphasizes technology services and telecommunications rather than traditional mechanical trades.

Subcontractor management becomes critical for coordinating specialized technical teams across complex commercial installations. The contract management features in Fieldpoint handle multi-phase projects typical in commercial electrical and data center work.

These require approval workflows and change order documentation that residential trades rarely encounter.

Reporting, Analytics, and Automation

Both platforms deliver distinct approaches to data management and process optimization. Jobber emphasizes comprehensive analytics for large-scale operations, while Fieldpoint focuses on secure integration and compliance-driven automation.

Reporting Tools and Business Intelligence

Jobber provides comprehensive analytics features designed for enterprises that need deep data insights. The platform includes custom reporting tools that let you analyze performance metrics across different business areas.

You can generate reports on revenue, customer satisfaction, and team productivity. The dashboard shows key performance indicators in real-time.

Fieldpoint offers built-in reporting and analytics to assess performance and identify improvement areas. The system focuses on operational metrics like job completion rates and technician efficiency.

The reporting interface tracks technician locations and job progress through map-based visualization. This provides clear visibility into field operations.

Fieldpoint’s business intelligence capabilities help with crucial decisions that provide competitive advantages in field service management.

Custom Fields and Workflow Automation

Fieldpoint enables efficient task assignment through its dispatcher interface. You can monitor job progress and track technician locations automatically.

The platform provides workflow automation that reduces manual scheduling tasks. Custom fields allow you to capture specific data points relevant to your business needs.

Jobber focuses on seamless data import capabilities that work well with existing business systems. The automation features handle routine administrative tasks.

You can set up automated customer communications and follow-up sequences. Custom fields integrate with the reporting system to provide targeted analytics.

Alternatives and Competitive Landscape

The field service management space has matured into a crowded marketplace with established players targeting different segments. ServiceTitan dominates enterprise accounts while newer platforms like Housecall Pro compete aggressively on price and simplicity.

Key Competitors

ServiceTitan leads the enterprise field service software market with comprehensive features built for large operations. Companies with 100+ technicians often choose ServiceTitan for its advanced reporting and workflow automation.

The platform handles complex scheduling, inventory management, and multi-location coordination better than most alternatives. However, the pricing reflects this enterprise focus.

Housecall Pro targets smaller service businesses with simplified features and competitive pricing. The software covers basic scheduling, invoicing, and customer management without overwhelming new users.

Housecall Pro works well for businesses transitioning from paper-based systems. The mobile app is particularly strong for technicians in the field.

Kickserv positions itself between basic and enterprise solutions. It offers solid project management software features with reasonable pricing for mid-sized operations.

The platform includes time tracking, estimates, and basic inventory management. Customer reviews highlight its ease of use compared to more complex alternatives.

When to Consider Switching

Switch when your current platform cannot scale with business growth. Companies often outgrow basic jobber alternatives as they add technicians and service locations.

Revenue per technician can drop when software becomes a bottleneck. If scheduling conflicts increase or invoicing delays grow, evaluate new options immediately.

Consider switching when competitor features directly impact profitability. Advanced routing optimization or automated follow-up sequences can justify migration costs within months.

Integration limitations also drive platform changes. Modern field service software should connect seamlessly with accounting, CRM, and inventory systems your business already uses.

Frequently Asked Questions

When evaluating field service management platforms, specific questions always surface about feature sets, pricing models, integration capabilities, support structures, business fit, and workflow customization. Jobber scores 9.2 compared to FieldPoint’s 8.0 in overall ratings, though user satisfaction tells a different story.

What are the key feature differences between Jobber and FieldPoint?

There are distinct feature philosophies between these platforms. Jobber excels with sales document management and proposal creation tools, making it powerful for businesses that need structured workflows and comprehensive analytics.

FieldPoint focuses on contract and order management with streamlined communication features designed specifically for enterprise operations. Jobber offers seamless data import capabilities and custom reporting features.

These work well for larger operations that need detailed business intelligence and performance tracking. FieldPoint emphasizes integration setups and compliance features.

This makes it particularly strong for IT sectors that require secure data handling and regulatory adherence.

How does the pricing structure of Jobber compare with that of FieldPoint?

Jobber offers various plans tailored to different business needs, building on core features like scheduling, quoting, customer relations, and payment processing. Each tier enhances functionality progressively.

FieldPoint structures its pricing around enterprise-level features. The platform focuses on efficiency gains through quoting, scheduling, dispatching, and invoicing capabilities.

Jobber’s tiered approach allows businesses to scale up features as they grow. This makes it accessible for companies that want to start small and expand capabilities over time.

Can both Jobber and FieldPoint integrate with accounting software, and if so, how seamlessly?

Both platforms support accounting software integrations, though with different strengths. Jobber provides robust integration capabilities that work well for businesses needing comprehensive financial data flow.

FieldPoint offers strong integration and compliance setups that appeal to IT-focused organizations requiring secure data exchange protocols.

Jobber’s integrations tend to be more user-friendly for general business applications. FieldPoint’s integrations are built with enterprise security and compliance requirements in mind.

What are the customer support options for Jobber versus those for FieldPoint?

Support structures differ between these platforms. Jobber provides robust 24/7 support across chat, phone, and email channels, ensuring comprehensive assistance for any-sized enterprise.

FieldPoint also offers 24/7 support but emphasizes phone and email communication. The platform takes a mobile-centric approach to channel support.

FieldPoint’s support model works well for enterprises that prefer consistent, formal communication channels. Jobber’s multi-channel approach suits businesses that want flexible support options.

Which platform, Jobber or FieldPoint, is more suited for small to medium-sized businesses?

Jobber fits large enterprises and mid-market sectors, particularly in consumer services and construction industries. This shows its adaptability across different business sizes.

FieldPoint engages mainly with enterprise segments, especially in IT and telecommunications sectors. Its focus remains on tech-oriented service operations.

Jobber’s scalable pricing and feature structure make it more accessible for SMBs. FieldPoint’s enterprise focus means it may be overkill for smaller operations.

What are the customizability options in Jobber as opposed to FieldPoint for service-based workflows?

Workflow customization approaches vary significantly between platforms.

Jobber integrates seamlessly with tools supporting sales and engagement management. It is tailored for large global usage scenarios.

FieldPoint is designed for efficiency with a mobile-centric approach. It meets IT service operations needs with clear order management workflows.