Field Service Software IO is hiring a detail-oriented Business Process Analyst to document, visualise, and optimise the end-to-end workflows that drive our clients’ Field Service Management (FSM) and field-ready ERP initiatives. You will capture current-state processes, identify bottlenecks, and develop data-backed recommendations that feed directly into software selection, configuration, and continuous improvement engagements.
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Lead discovery sessions to map current-state processes, data flows, and pain points
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Develop swim-lane diagrams, process maps, and RACI matrices using Visio or Lucidchart
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Quantify baseline performance and build KPI dashboards to track future gains
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Analyse time-and-motion studies, cost drivers, and service KPIs to model ROI scenarios
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Translate findings into clear requirements documents for consultants and architects
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Support user-acceptance testing by converting requirements into test cases and success criteria
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Contribute process-improvement articles and benchmark reports to Field Service Software IO’s content hub
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3+ years in business analysis or process improvement for field service, utilities, construction, or manufacturing
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Proficiency with BPMN or similar notation, plus experience in data analysis (Excel, Power BI, or Tableau)
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Solid understanding of at least one FSM or ERP platform and its impact on service workflows
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Strong stakeholder-interviewing, documentation, and presentation skills
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Bachelor’s degree in Business, Industrial Engineering, Information Systems, or equivalent experience
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Lean Six Sigma Green Belt or similar certification is an asset
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Remote work within Canada or the USA with flexible scheduling
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Health, dental, and vision coverage
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18 days paid time off plus public holidays
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Annual training and certification budget
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Performance bonus tied to client satisfaction and project outcomes
